Shipping policy

Shipping Policy

PureNode — Operated by Electro Oz Pty Ltd
ABN 62 667 840 217
Last updated: 17 June 2026

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1. Overview

At PureNode we are committed to delivering your premium smart home products safely, reliably and as quickly as possible to anywhere in Australia. Please read this Shipping Policy carefully so you understand what to expect when you place an order with us.

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2. Where We Ship

We ship to all Australian states and territories including:

• New South Wales
• Victoria
• Queensland
• South Australia
• Western Australia
• Tasmania
• Australian Capital Territory
• Northern Territory

We currently do not ship internationally or to addresses outside of Australia.

We are unable to deliver to PO Boxes — a valid street address is required for all orders. This is due to the size and nature of smart home automation products which require a physical delivery address.

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3. Shipping Rates

Additional shipping surcharges may apply for:

• Remote and very remote areas as classified by Australia Post zones
• Oversized or heavy items such as large speaker systems or multi-component bundles
• Locations with limited carrier access

Where additional surcharges apply, we will notify you before processing your order and give you the opportunity to accept the additional charge or cancel for a full refund.

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4. Dispatch Timeframes

We operate a hybrid fulfilment model — some products are dispatched from our own stock while others are fulfilled directly by our supplier network (dropshipping). Dispatch timeframes vary accordingly:

4.1 In-Stock Products

Products held in our own inventory are dispatched within 2–3 business days of payment confirmation.

4.2 Supplier-Fulfilled (Dropship) Products

Products fulfilled directly by our supplier network are dispatched within 1–7 business days in most cases. However, for certain products or during periods of high demand, dispatch may take up to 21 business days.

Where a product is supplier-fulfilled, this will be indicated on the product page where possible. If you need a product urgently, please contact us at contact@purenode.com.au before placing your order and we will confirm current dispatch timeframes.

4.3 Business Days

Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.

4.4 Order Cut-Off Time

Orders confirmed and paid before 12:00pm AEST on a business day will generally be processed that same day. Orders received after 12:00pm will be processed the following business day.

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5. Delivery Timeframes

The following delivery timeframes apply after dispatch from our warehouse or supplier:

5.1 Standard Shipping

5.2 Express Shipping

Express shipping options may be available at checkout for eligible products and locations. Express delivery timeframes are typically 1–3 business days after dispatch depending on your location. Express shipping charges are calculated at checkout based on your location and order weight.

5.3 Important Notes on Timeframes

All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to:

• Carrier delays or network congestion
• Adverse weather conditions
• Public holidays
• Remote location access limitations
• Supplier dispatch delays for dropship products

PureNode is not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.

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6. Shipping Carriers

We work with a network of trusted Australian and international shipping carriers to fulfil your orders. The carrier used for your order will depend on:

• The size and weight of your order
• Your delivery location
• Whether your order is fulfilled from our stock or directly by a supplier

Carriers in our network include but are not limited to Australia Post, StarTrack, Couriers Please, Fastway/Aramex, DHL and other reputable freight providers. The specific carrier for your order will be confirmed in your shipping notification email.

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7. Order Tracking

All PureNode orders include tracking. Once your order has been dispatched you will receive a shipping confirmation email containing:

• Your tracking number
• The name of the carrier handling your delivery
• A link to track your parcel in real time

You can use this information to monitor your delivery directly on the carrier's website. If you have not received a shipping confirmation email within your expected dispatch timeframe, please check your spam folder first and then contact us at order@purenode.com.au

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8. Delivery Instructions

8.1 Signature on Delivery

Some orders may require a signature upon delivery depending on the carrier and product value. If you are not available at the time of delivery the carrier will leave a calling card with instructions for collection or redelivery.

8.2 Authority to Leave

If you would like your parcel left in a safe location without a signature, you may provide Authority to Leave (ATL) instructions at checkout or by contacting your carrier directly using your tracking number. Please note that if ATL is granted and your parcel is lost or stolen after delivery, PureNode cannot be held responsible.

8.3 Delivery Address Accuracy

It is your responsibility to provide a complete and accurate delivery address at checkout including unit or apartment numbers where applicable. PureNode is not responsible for delays or non-delivery caused by an incorrect or incomplete address. Re-delivery or address correction fees charged by carriers will be passed on to you.

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9. Missing, Lost or Damaged Parcels

9.1 Parcel Not Received

If your tracking shows your parcel as delivered but you have not received it, please:

1. Check with neighbours or building management
2. Check any safe locations on your property
3. Contact the carrier directly using your tracking number
4. If still unresolved, contact us at order@purenode.com.au within 7 days of the marked delivery date

9.2 Lost in Transit

If your parcel appears lost in transit (no tracking updates for more than 5 business days), please contact us at order@purenode.com.au and we will lodge an investigation with the carrier on your behalf. Resolution timeframes depend on the carrier's investigation process, typically 5–10 business days.

9.3 Damaged in Transit

If your order arrives damaged, please:

1. Take clear photographs of the damaged packaging and product before opening fully
2. Contact us within 7 days of delivery at order@purenode.com.au
3. Include your order number, photographs and a description of the damage

We will arrange a replacement or refund in accordance with our Refund & Returns Policy.

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10. Undeliverable Parcels

If a parcel is returned to us or our supplier as undeliverable due to an incorrect address, failed delivery attempts or refusal of delivery, we will contact you to arrange redelivery. Please note:

• Redelivery charges may apply and will be communicated to you
• If we are unable to contact you within 14 days of the parcel being returned, we reserve the right to cancel your order and issue a refund minus any shipping costs incurred
• Original shipping charges are non-refundable for undeliverable parcels caused by customer error

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11. Dropship Orders — Additional Information

Some products in the PureNode range are fulfilled directly by our supplier network. For these products please be aware:

• Your order may arrive in multiple parcels if items are sourced from different suppliers
• Packaging may not always carry PureNode branding
• Dispatch and delivery timeframes may be longer than our standard in-stock products
• Tracking may not be active until the supplier has handed the parcel to the carrier

If you have concerns about a dropship order, please contact us at order@purenode.com.au and we will liaise with the supplier on your behalf.

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12. Public Holidays and Peak Periods

Dispatch and delivery timeframes may be extended during:

• Australian public holidays (national and state-based)
• Christmas and New Year period (mid-December to mid-January)
• Click Frenzy, Black Friday and other major sale events
• Easter long weekend

We recommend placing orders well in advance during these periods if your delivery is time-sensitive.

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13. Contact Us

For all shipping enquiries please contact:

PureNode Customer Service
Electro Oz Pty Ltd (trading as PureNode)
Email: info@purenode.com.au
Website: purenode.com.au
ABN: 62 667 840 217
Response time: Within 2 business days Monday to Friday AEST

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This Shipping Policy was last reviewed on 17 June 2026 and is subject to change. Please check this page periodically for updates.